Some computer problems are easier than others to solve.
I am an absolute fan of the IT crowd. The first time I watch this episode, I was laughing so much my ribs were hurting. As tech support, I can genuinely say, I’ve had days exactly like this one.
I thought I would share some comedic adventures of my own.
A month after we changed our old office phones for new ones…
Manager: I think you should do a training on the phone system. My team don’t know how to transfer calls.
Me: No problem, but the phone company gave a training when we installed the phones. I also gave a refresher training a week later. Transfering calls work exactly the same way as it did with our older system. It should be simple enough to remember.
Manager: But there are lights on the phone now and people get distracted. They touch them and they lose the call.
Me: … Fine. I’ll do a training.
- Don’t touch the lights.
- Resist temptation.
- We are all adults here, not flies.
The Mysterious Case of the Screaming Computer
Client: My computer is screaming at me! Help!
Me: Have you tried turning down your speakers?
Client: What are you talking about? My computer isn’t making any sounds!
Me: Then how is it screaming at you?
Client: It’s writing only with capital letters!
Me: Click Caps Locks.
Client: I don’t have that.
Me: It’s on the keyboard, under Tab.
Client: Oh! Who put that there?! That wasn’t there yesterday.
The I know it all
Client: The phone application on my cell said there was a newer version of the application to download. I did it and now it’s not working.
Me: What’s the first rule about downloading that the office has?
Client: Don’t download. Ask first.
Client: I know technology. I don’t need help.
Client: So can you fix it?
Same client, one hour later…
Client: I changed my program to be in French and I hate it. I can’t remember what I did to change it. Can you fix it?
Moral: If you don’t know what you are doing, don’t.