Everyone needs their thoughts, feelings, and opinions to be heard and validated. It is human nature to want to jump in and help fix things, but it may not be a solution that your friend or partner is after.
When I ask you to listen to me and you immediately start giving me advise or jump to my rescue, you are not doing what I asked you to do. I do not need you to fight for me. I can do that all on my own. I just wanted someone to listen. Take a step back and let me lead the way, in my own time.