I wanted to share a day in computer support to share some of the humour in my line of work.
Sometimes I wonder what people think computer support is all about. The paper dispenser in the kitchen fell off the wall. Somehow, the responsibility to fix it came to me as computer support. Makes perfect sense right?
I am giving a training on a mobile application that is now available to our clients if they are interested. The main question, people had was: “What about people who don’t have a cell phone?” If they don’t have a cell phone, then they won’t be interested in the mobile application, end of story. This is for your clients who are on the go and want to reach us through their smartphones.
Being informed 30 minutes before the office closure that they have hired a new employee that starts in 24h and that this employee needs to be set up in a cubicle that doesn’t have a computer or phone and you are scheduled off the next day. Seriously?!
This is what a day is computer support looks like.